Returns & Exchanges

At Granotone, we want you to be completely satisfied with your home improvement purchase, which is why we offer a hassle-free 30-day return policy for unused products in their original packaging. Whether it is a change of heart or a project adjustment, we are here to ensure your shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all seals are intact, and include a copy of your packing slip or invoice inside the box.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to the outside of your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.