Frequently Asked Questions
Everything you need to know about our home finishing solutions.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the country.
Can I return a product if it doesn't match my decor?
Yes, we offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are Granotone products safe for indoor residential use?
Absolutely. Our products are formulated to meet strict safety standards, featuring low VOC levels to ensure they are safe for use inside your home and around your family.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure and convenient checkout experience.
Do you offer bulk discounts for large home renovation projects?
Yes, we provide special pricing for bulk purchases and professional contractors. Please reach out to our sales department for a custom quote on large-scale orders.